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 Our Approach - View Our Core Competencies

 
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Administrative Skills

  • How to be a Great Assistant

  • Business Protocol and Etiquette

  • First Impressions - The Receptionist

  • Develop Effective Surveys & Questionnaires

  • Effective Meetings

  • Plan a Master Event

  • Dress For Success

  • Managing Your Manager

Communication Skills

  • Interpersonal Skills

  • Excellent Customer Services

  • Satisfaction Guaranteed Customer Service (2 day)

  • Dealing With Difficult People & Workforce

  • Communicating with Tact & Professionalism

  • Skillful Listening

  • Email Ettiquette

  • Emotional Intelligence (2 day)

  • Crucial Conversations (2 day)

  • How to Communicate & Collaborate on a Team

  • Terrific Telephone Skills

Diversity Inclusion & Discrimination (DID)

  • Promoting Respect in the Workplace

  • Working in a Multi-Cultural Workplace

  • Diversity and Inclusion in the Workplace

  • Generational Blending in the Workforce

  • Sexual Harassment Training for Employees

  • Sexual Harassment Training for Management

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Financial Education

  • Balancing Credits vs Debits

  • Budget Planner & Sheet

  • Budget Calendar

  • Credit Repair and Rebuilding

  • Debt Management

  • Stocks 101

  • First Time Home Buying 

  • Kids Credit

  • Real Estate Investing

  • Landlord Status

  • Insurance

  • Business Credit

Leadership Skills

  • Team Building & Coaching

  • Leading When Not in Charge

  • Effective Teams

  • Accountability

  • Developing Your Employees

  • Mentor Match

Time Management 

  • Stress Management

  • Goal-Setting

  • Delegation

  • Managing Multiple Priorities

  • Multiple Projects & Tight Deadlines

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Community Outreach 

  • We can provide presentations and lead community outreach events .

Entrepreneurship

  • Development of an entrepreneur into entrepreneurship 

Classes are tailored to meet the needs of you or your organization. Everything from length (half-day, full-day, multi-day), content, focus, audience competency level (executive, supervisor, staff, students), and desired outcomes can be customized by our instructional designers. To customize a training session, contact us.

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